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hm999 Privacy Policy — Your Data, Your Rights

At hm999 we take your privacy seriously. This policy explains exactly what personal information we collect, how we use it, who we share it with, and how you can manage or delete your data at any time.

Last Updated: June 2026
Privacy at a Glance

How hm999 Protects Your Privacy

Key commitments we make to every player regarding personal data and account security.

Secure Data Storage

All personal information and PKR transaction records are stored on encrypted servers. We apply industry-standard security protocols to prevent unauthorised access, disclosure or misuse of your data.

No Data Selling

hm999 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Your information stays within our platform and trusted service partners only.

Safe PKR Payments

Payment data processed through JazzCash, Easypaisa, Raast and bank transfers is handled via secure, encrypted channels. Full card or account credentials are never stored on hm999 servers.

Your Rights, Your Control

You have the right to access, correct or delete your personal data at any time. Contact our support team via live chat and we will process your request promptly, usually within 7 working days.

Marketing Opt-Out

Promotional emails, SMS notifications about bonuses and match alerts are entirely optional. You can opt out of marketing communications at any time from within your account notification settings.

Age Verification & Safety

We collect identity data as part of our commitment to responsible gaming — verifying that all players are 18 or older. This data is handled with strict confidentiality and used for no other commercial purpose.

Contents
Summary: hm999 collects only the personal data necessary to operate your account and process transactions in PKR. We do not sell your data. You can request access, correction or deletion of your information at any time by contacting support.

1. Introduction

This Privacy Policy ("Policy") explains how hm999.onl ("hm999", "we", "us", "the platform") collects, processes, stores, and protects the personal information of all registered players and visitors ("you", "your"). We are committed to handling your data with transparency and care.

By creating an account on hm999 or using any feature of the platform — including depositing in PKR, placing bets on cricket, PSL, Football or Esports, or accessing casino and slot games — you acknowledge that you have read and understood this Policy.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming page. Together they form the full framework governing your relationship with hm999.

2. Data We Collect

hm999 collects personal data in the following categories. We only collect information that is genuinely necessary for the purposes described in this Policy.

Category Examples Purpose
Identity Data Full name, date of birth, CNIC / passport number Account registration, age verification, KYC
Contact Data Email address, mobile number Account communication, support, notifications
Financial Data JazzCash/Easypaisa account reference, bank account details, deposit/withdrawal history in PKR Payment processing, withdrawal verification
Technical Data IP address, device type, browser, operating system Security monitoring, fraud prevention
Usage Data Games played, bets placed, session duration, login history Platform improvement, responsible gaming monitoring
Communications Data Support chat logs, email correspondence Customer service, dispute resolution

We do not collect sensitive personal data such as religious beliefs, political views or biometric data. Identity document images submitted for KYC are retained only for the minimum period required for verification purposes.

3. How We Use Your Data

hm999 uses your personal data for the following purposes:

  • Account management: Creating, maintaining and securing your hm999 account, including password resets and account recovery.
  • Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets.
  • Identity verification: Confirming your age and identity as part of our account opening and withdrawal processes.
  • Customer support: Responding to your queries, resolving disputes and handling complaints through live chat and email.
  • Platform security: Detecting and preventing fraud, money laundering, multiple account abuse and other prohibited activity.
  • Responsible gaming: Monitoring usage patterns to identify potential problem gaming behaviour and to apply self-exclusion or deposit limit tools as requested.
  • Marketing communications (optional): Sending you information about promotions, bonuses, cricket betting offers and PSL-related events — only where you have opted in to receive these communications.
  • Platform improvement: Analysing aggregated usage data to improve the performance, design and content of hm999.
Opt-In Marketing Only: hm999 will never send you unsolicited promotional messages. Marketing communications are only sent where you have explicitly opted in during registration or through your account notification settings. You can opt out at any time.

4. Data Sharing

hm999 does not sell, rent or trade your personal data to any third party for commercial purposes. We share your information only in the following limited circumstances:

  • Payment processors: Your financial data is shared with payment service providers (including JazzCash, Easypaisa, Raast and banking partners) solely to process your PKR transactions. These providers are contractually bound to handle your data securely and only for the stated purpose.
  • Game software providers: Game providers may receive anonymised session data for game performance purposes. No personally identifiable information is shared with game providers.
  • Identity verification services: Where required for KYC processes, identity document data may be shared with trusted verification service partners under strict confidentiality agreements.
  • Legal and regulatory obligations: hm999 may disclose personal data where required by applicable law, court order or lawful request from a relevant authority. We will notify you of such disclosure where legally permitted to do so.
  • Business transfers: In the event of a merger, acquisition or restructuring of hm999, your data may be transferred to the successor entity. You will be notified of any such change in advance.
No Third-Party Advertising: hm999 does not share your personal data with advertising networks, social media platforms or any unaffiliated third party for targeted advertising purposes.

5. Payment Data

hm999 supports PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and mobile wallets. Given the sensitive nature of financial information, we apply additional protections to payment data:

  • All payment transactions are processed over encrypted HTTPS connections. No payment data is transmitted in plain text at any point.
  • Full card numbers, CVV codes, and complete banking credentials are never stored on hm999 servers. Only a tokenised reference provided by the payment processor is retained for transaction matching purposes.
  • JazzCash and Easypaisa mobile wallet transactions are processed directly through those providers' secure APIs. hm999 only receives a transaction confirmation and amount — not your mobile wallet PIN or full account details.
  • Bank Transfer and Raast payments are verified by matching the sender account reference with your registered account. This reference is stored securely and used solely for payment verification and withdrawal processing.
  • Withdrawal requests are verified against your registered payment method on file. Withdrawals to third-party accounts or payment methods not previously used for deposits are not permitted.

If you notice any unauthorised transaction or suspicious payment activity on your hm999 account, please contact our support team immediately via live chat so we can secure your account without delay.

6. Cookies & Tracking

hm999 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The types of cookies we use are as follows:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
  • Performance cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and where errors occur. This data helps us improve the platform experience. No personally identifiable information is included in performance cookie data.
  • Preference cookies: Store your settings such as language preference, notification preferences and display options so you do not have to re-enter them each visit.
  • Security cookies: Help identify and prevent fraudulent logins by flagging unusual access patterns, such as logins from new devices or locations.

hm999 does not use third-party advertising cookies or allow external ad networks to place cookies on the platform. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform.

No Ad Tracking: hm999 does not use Facebook Pixel, Google Ads tracking, or any third-party advertising cookie. Your browsing behaviour on hm999 is not shared with social media or advertising platforms.

7. Data Retention

hm999 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required to meet legal and operational obligations. The following general retention periods apply:

  • Active account data: Retained for the duration of your account being open and active on hm999.
  • Financial transaction records: Retained for a minimum of five years following the date of the transaction, in line with standard financial record-keeping requirements.
  • KYC and identity verification documents: Retained for the period required to complete verification, and thereafter for a minimum of five years in line with record-keeping obligations.
  • Support and communications records: Live chat logs and email correspondence are retained for up to three years for customer service and dispute resolution purposes.
  • Closed account data: Following account closure, personal data is retained for the legally required minimum period and then securely deleted or anonymised.

Where you request deletion of your account and associated data, hm999 will action this promptly subject to any legal obligations that require us to retain specific records (for example, financial transaction records). We will confirm in writing which data has been deleted and which must be retained and for how long.

8. Security Measures

hm999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

  • Encryption: All data transmitted between your device and hm999 servers is protected by TLS/SSL encryption. Data at rest is encrypted using industry-standard algorithms.
  • Access controls: Access to personal data within hm999 is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
  • Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts. Account security features are available from within account settings.
  • Fraud monitoring: Automated systems monitor account activity for unusual patterns, including multiple failed login attempts, unusual device changes and suspicious transaction patterns.
  • Regular security reviews: hm999 conducts regular reviews of its data security practices and infrastructure to identify and address potential vulnerabilities.
Your Responsibility: While hm999 takes strong measures to protect your account, you are responsible for keeping your password confidential and not sharing your account credentials with anyone. If you suspect unauthorised access to your account, contact support immediately.

In the unlikely event of a data breach that poses a risk to your personal data, hm999 will notify affected players promptly and take immediate steps to contain and address the breach.

9. Your Rights

Every hm999 player has the following rights in relation to their personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We aim to respond to all data rights requests within 7 working days.

01
Right of Access

Request a copy of all personal data hm999 holds about you, including account information, transaction history and communication records.

02
Right to Rectification

Request correction of any inaccurate or incomplete personal data held on your account — such as a misspelled name or outdated contact number.

03
Right to Erasure

Request deletion of your personal data and account where we no longer have a legal obligation to retain it. Financial records may need to be kept for the minimum required period.

04
Right to Restrict Processing

Request that we limit the processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.

05
Right to Data Portability

Request a structured, machine-readable copy of the personal data you have provided to hm999, which you can transfer to another service provider.

06
Right to Object

Object to the processing of your data for direct marketing purposes. Upon receiving your objection, we will immediately stop sending you marketing communications.

10. Minors

hm999 is strictly an adults-only platform. You must be 18 years of age or older to register an account and use any feature of the platform, including sports betting, casino games and slot games.

We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the account registration and withdrawal process. If we become aware that personal data has been collected from a minor, that account will be immediately closed, all associated funds returned where possible, and the data deleted without delay.

If you believe a minor may have registered an account on hm999, please contact us immediately at [email protected] and we will investigate and act promptly.

Parental Controls: If you are a parent or guardian and are concerned about a young person accessing online gaming platforms, we encourage you to use parental control software and to have open conversations about responsible use of online services.

11. Policy Changes

hm999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes that affect how we use your personal data, we will also notify registered players via email or an in-platform notification.

We encourage you to review this Policy periodically to stay informed about how we protect your data. Continued use of hm999 following any updates to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you may request account closure at any time by contacting support.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

  • Live Chat: Available directly within your hm999 account — the fastest way to reach us. Our support agents are trained to handle data privacy requests and can escalate to our data team immediately.
  • Email: [email protected] — for written data access requests, formal complaints or account deletion requests.
Response Times: We aim to acknowledge all privacy-related requests within 48 hours and provide a full response within 7 working days. Complex requests involving data exports or account deletions may take up to 14 working days — we will keep you informed throughout.

For responsible gaming support, self-exclusion requests or urgent account security issues, please use live chat as it connects you directly with a trained agent who can take immediate action on your account. You can also visit our Responsible Gaming page for more tools and guidance.

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